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Cancellation by Site / Customer

You can simply call our call/Whatsapp Message us or E-mail & request a cancellation before dispatch. Refunds will be credited to your ‘My Wallet’ account. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website / Mobileapp, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We take every measure to safeguard health, safety and wellbeing of our customers and employees during these Covid 19 times and we temporarily suspend the return policy and NO returns will be accepted.  In case of any returns due to damage or otherwise, the same may be verified at the time of delivery and return it to the delivery person and not afterwards.

Apparels will be accepted for replacement or refund as credit note up to a period of 7 days. The product needs to be un-used and returned back with the tags and packaging intact. All baby utilities are non-returnable. In case of any damage, products will be replaced or a credit note will be generated according to the case within, here all decisions made by SRL will be taken as the last solution to any query.

 

 

The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and SRL assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and SRL assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

SRL does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.